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Who Are We?
F4E Italy
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Where Are We?
Torrile, Parma, Italy
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eCommerce Market
€20,388m (2021)
F4E Italy
F4E Italy is a European leader in the e-commerce, Fulfillment, Shipments, Returns management and Customer Service.
Our services include Inbound with quantity and quality control, order management, pick & pack, reverse logistic with quality control and reconditioning, many other value added services. Storage management of goods on shelves, pallet and hanging garments. Management of shipments with main express couriers and semi-postal solutions. Customer service management b2c and b2b ecommerce: email, calls, chat, reports.
F4E Italy
Your eCommerce fulfilment partner for Europe.
- E-Commerce B2C and B2B logistics
- Preparation of B2C and B2B orders with the possibility of personalisation (e.g..gift packs, special packages for holidays and events, kitting, etc.)
- Management of all the logistics flows with high tech information systems (WMS) that ensure easy interfacing (API).
- Storage of goods in our warehouses in Italy, with more than 60.000sqm, with shelving, structures for hanging garments and pallet holders.
- Packaging supply
- Worldwide shipping with express or semi postal solutions. With or without track & trace.
- Web portal: Computerised Web assistance service for easy monitoring of shipments, releasing stock and preparing return deliveries.
- Management of returns, for both domestic and international flows, with quality and quantity controls.
- Management local payment forms (i.e. C.O.D. = cash on delivery)
- Management of Call Center and Multilingual Customer Care Centre (telephone calls, emails, fax, letters, chats, etc.)
- Management of numerous additional specific and dedicated services for the most demanding customers.
- Ecommerce consulting.
- Additional services: Sending of personalised text messages and emails, delivery by appointment, all-risk insurance coverage, etc.