European
Contact
centrEs
European
Customer
Support
Supporting customers across multiple countries can be tricky.
With different languages, cultures, and expectations, it’s hard to keep service consistent.
Our contact centres are staffed with friendly, trained teams ready to handle your customers' needs—whether it’s taking an order or solving a problem.
And the best part? We do it all in their local language, ensuring your customers feel valued and understood, no matter where they are.
01
Multilingual Customer Care & Inbound Services
We handle every touch point of your customer’s journey, whether they have product inquiries, need to place an order, or require post-purchase support.
Inbound Order Taking: Accurately processing your customer orders.
Inbound Customer Service: Cover all aspects of order inquiries and product support.
Email Management: Handle all customer communications efficiently, from tracking to troubleshooting.
02
Up-Selling & Customer Satisfaction
Targeted up-selling and cross-selling suggestions, while also gathering feedback to help you improve your service.
Up-Selling and Cross-Selling: Increase sales by offering personalised suggestions.
Customer Satisfaction Surveys: Gather valuable feedback to continually improve your service.
03
Returns & Complaint Management
Our returns process and proactive complaint resolution ensure every issue is resolved quickly and professionally, building trust with your customers.
Returns Management: Easy returns that meets European customers expectations and builds trust.
Complaint Resolution: Proactively solve issues, turning challenges into opportunities.
04
Real-Time Order & Delivery Support
Customers want real-time answers, especially when it comes to their orders and deliveries.
Order & Delivery Inquiries: Keep customers informed with up-to-date tracking and delivery support.
05
Outbound Calling for Customer Solutions
We don’t just wait for customers to come to us.
Customer Service Resolutions: Reach out directly to resolve issues swiftly.
06
Local Expertise & Personalised Support
With our local expertise and hands-on approach, we provide personalised support across Europe.
Our local teams understand regional differences and customer expectations, offering support in 16 languages.
07
Integration with Your Systems
Our contact centres integrate effortlessly with your existing systems.
Easy Integration: Align with your current systems to keep customer support consistent.
Local
Language
Support
Our local teams know the ins and outs of each market, making sure your customers get support that feels personal and easy to understand.
Whether it’s a call, email, or chat, every interaction is handled with care—leaving your customers feeling valued and understood.
Multilingual
Customer Support
We offer customer support for your brand in all the major European languages.
Austrian
Czech
Danish
Dutch
English
Finnish
French
German
Hungarian
Italian
Norwegian
Polish
Romanian
Slovak
Spanish
Swedish
