European
Contact centres

  • 01

    Inbound Order Taking

    Handling your customers orders.

  • 02

    Inbound Customer Service

    Covering all aspects of order inquiries and product support.

  • 03

    Up-Selling and Cross-Selling

    Increasing average order value.

  • 04

    Outbound Calling

    For Customer service resolutions.

  • 05

    Outbound Programmes

    For customer satisfaction surveys.

  • 06

    Email Management

    Covering all aspects of email communication with your customers.

  • 07

    Web Chat

    This is being successfully trialled in key markets.

Local 
Language Support

Our contact centres allow your customers to communicate in their local language, facilitated by our native speakers who understand the nuances and colloquialisms of the local market.

In certain instances, a specific F4E contact centre may cover a region, like F4E’s Danish-based facility, which effectively handles calls, emails and chat support for the Scandinavian region.

With F4E’s multilingual contact centres, you can provide professional and effective customer support to your customers across the European market

Multilingual 
Call Handling

Our call handling services cover all the major languages, ensuring comprehensive support for your eCommerce business throughout Europe.

  • Austrian

  • Czech

  • Danish

  • Dutch

  • English

  • Finnish

  • French

  • German

  • Hungarian

  • Italian

  • Norwegian

  • Polish

  • Romanian

  • Slovak

  • Spanish

  • Swedish

ADDITIONAL Fulfillment services

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