European
Contact centres
Expert Customer Services
Solutions
Our contact centres provide your business with access to dedicated, knowledgeable, and multilingual customer support agents who are trained to answer your customers queries.
Integrated within our fulfillment centres, our customer support services cover all the major European languages.
01
Inbound Order Taking
Handling your customers orders.
02
Inbound Customer Service
Covering all aspects of order inquiries and product support.
03
Up-Selling and Cross-Selling
Increasing average order value.
04
Outbound Calling
For Customer service resolutions.
05
Outbound Programmes
For customer satisfaction surveys.
06
Email Management
Covering all aspects of email communication with your customers.
07
Web Chat
This is being successfully trialled in key markets.
Local Language Support
Our contact centres allow your customers to communicate in their local language, facilitated by our native speakers who understand the nuances and colloquialisms of the local market.
In certain instances, a specific F4E contact centre may cover a region, like F4E’s Danish-based facility, which effectively handles calls, emails and chat support for the Scandinavian region.
With F4E’s multilingual contact centres, you can provide professional and effective customer support to your customers across the European market
Multilingual Call Handling
Our call handling services cover all the major languages, ensuring comprehensive support for your eCommerce business throughout Europe.
Austrian
Czech
Danish
Dutch
English
Finnish
French
German
Hungarian
Italian
Norwegian
Polish
Romanian
Slovak
Spanish
Swedish
